Download Customer Service: New Rules for a Social Media World (Que by Peter Shankman PDF
By Peter Shankman
Use Social and Viral applied sciences to Supercharge your customer support! utilizing social media, you could bring remarkable client service–and generate a military of enthusiasts who’ll advertise you in reliable instances, and rescue you from catastrophe. Now, mythical internet affiliate marketing professional Peter Shankman exhibits you precisely find out how to do all that–without spending a fortune! Shankman attracts on his monstrous adventure as founding father of the net progress corporation HARO and advisor to a number of Fortune 500 consumers. He provides straight-to-the-point strategies for construction purchaser loyalty, belief, and credibility online–and rebuilding it whilst disaster moves. businesses world wide are riding huge, immense price from on-line customer support at remarkably low-priced. you could, too. Peter Shankman will exhibit you how–step-by-step, without delay! You’ll how to: • manage a small, strong social media group on a good funds • hearken to what your clients, advisors, and markets are fairly announcing • Make clients believe like rock stars from the instant they locate you • decide on on-line media that take advantage of experience for you • save some time with systems that won’t assist you • Earn your customer’s loyalty, belief, and credibility • examine from different businesses’ viral “disasters” • Rebuild your credibility after you’ve taken a public “hit” on-line • determine everybody hears your buyers after they praise you • catch your entire shopper knowledge–and use it in genuine time • hold humans talking–and not only approximately you
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Additional resources for Customer Service: New Rules for a Social Media World (Que Biz-Tech)
And, finally, Kryptonite said something. The end result? Kryptonite had a $15 million recall on its hands. The company would have had that anyway. But, it also had a ton of bad press, bad PR, and bad marketing to contend with. It wasn’t like Kryptonite didn’t see this coming. As soon as the first video posted, they could have gotten management, product development, tech, and customer service together with marketing and said something like, “We’ve got a problem here. It’s not going to go away anytime soon.
You took ownership and accountability and showed all of us all how to handle such circumstances with absolute professionalism. Well done! See you tomorrow... Respectfully, Sue Jacques Chris wrote: February 18th, 2009 at 5:45 pm Memo to organizations, companies, and decent people everywhere: when something goes wrong, there’s an unexpected glitch, or any kind of crisis, do yourself a favor and follow Peter Shankman’s fine example. THIS is how to do it right, and it’s what keeps us HARO addicts loyal forever.
Never forget that. It might seem dark, but the social media world has a very short memory of bad things. Someone else will make a mistake in a few hours, and you’ll fade off the radar screen. Almost all social media failures have several key components in common: • Something outside of your control happens—a phone line goes down, a site crashes from too much exposure, and so on. • You under/over/didn’t estimate your audience. • You didn’t think of all the possibilities of what could happen. More often than not, it’s not the thing that’s beyond your control.